Last updated: May 2026 · Applies to all Selta AI users
At Selta AI, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy describes what information we collect, how we use it, and the choices you have regarding your data.
Selta AI ("we," "us," or "our") operates the website seltaai.com and the AI voice receptionist platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By using the Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Services.
We collect several types of information from and about users of our Services: Account Information • Name and contact details (email address, phone number) • Business information (clinic name, address, operating hours) • Login credentials (username; passwords are stored encrypted) Payment Information • Payment transactions are processed by Paddle.com Market Limited, our Merchant of Record. Selta AI does not directly collect or store your payment card details. Paddle's privacy policy governs the handling of your payment information. Usage Data • Log data including IP address, browser type, pages visited, and timestamps • Call logs and transcripts processed through our AI receptionist • Feature usage patterns and dashboard interactions Communications • Emails and support messages sent to us • Demo booking requests and form submissions
We use the information we collect to: • Provide, operate, and maintain the Services • Process payments and manage your subscription (via Paddle) • Create and manage your account and send credentials • Send transactional emails (account confirmation, billing receipts) • Respond to customer support requests • Monitor and analyze usage to improve the Services • Detect, prevent, and address technical issues or security threats • Comply with legal obligations We will not use your data for unsolicited marketing without your explicit consent.
We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use: Essential Cookies — Required for the website to function properly (session management, authentication). These cannot be disabled. Analytics Cookies — We use Vercel Analytics to understand how visitors interact with our website. This data is anonymized and used only to improve site performance. Preference Cookies — Used to remember your settings and preferences. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Services.
We share data with trusted third-party service providers necessary to operate our platform: • Paddle.com Market Limited — Payment processing and billing (Merchant of Record) • VAPI — Voice AI infrastructure for call handling • Anthropic (Claude) — AI language model powering conversation responses • Google (Gmail SMTP) — Transactional email delivery • Vercel — Website hosting and analytics • Google Calendar / Airtable — Appointment scheduling integrations (where enabled) Each third party is bound by their own privacy policies and applicable data protection laws. We do not sell your personal data to any third party.
We retain your personal data for as long as your account is active or as needed to provide the Services. • Account data: retained for the duration of your subscription plus 90 days after termination • Call logs and transcripts: retained for 12 months by default (configurable) • Payment records: retained as required by financial regulations (typically 7 years) • Anonymized analytics data: may be retained indefinitely Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
We implement industry-standard security measures to protect your information: • HTTPS/TLS encryption for all data in transit • Encrypted storage for sensitive credentials • Access controls limiting data access to authorized personnel only • Regular security reviews and monitoring While we take reasonable steps to protect your data, no internet transmission is 100% secure. You use the Services at your own risk and are responsible for maintaining the security of your account credentials.
Depending on your location, you may have the following rights regarding your personal data: • Access — Request a copy of the personal data we hold about you • Correction — Request correction of inaccurate or incomplete data • Deletion — Request deletion of your personal data ("right to be forgotten") • Portability — Request your data in a machine-readable format • Objection — Object to certain processing activities • Withdrawal of Consent — Withdraw consent where processing is based on consent To exercise any of these rights, contact us at support@seltaai.com. We will respond within 30 days.
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it promptly.
Selta AI operates globally and your data may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: support@seltaai.com Website: seltaai.com
© 2026 Selta AI. All rights reserved. · Terms of Service · Refund Policy